Privacy Policy
Effective Date: 02 March 2026 | Last Updated: 13 April 2026
At City Quest Adventures, your privacy is important to us — almost as important as finding the next clue. This Privacy Policy explains what information we collect when you visit cityquestadventures.com, how we use it, and how we keep it safe. No treasure chest of personal data here — just transparency.
1. What Information We Collect
Information you give us directly: When you purchase a tour, submit a contact form, or reach out to us, we may collect your name, email address, and payment details. Payment information is processed securely through our third-party payment processor and is never stored on our servers.
Information collected automatically: Like most websites, ours automatically collects basic technical data when you visit — such as your IP address, browser type, device type, and pages viewed. This helps us understand how people find and use our site so we can keep improving it.
2. How We Use Your Information
We use the information we collect to:
- Process your tour purchase and deliver your digital experience
- Respond to questions or support requests via our contact form
- Improve our website, tours, and overall user experience
- Analyze site traffic and performance (via Google Analytics)
- Prevent fraud and maintain the security of our site
We do not sell, rent, or trade your personal information to third parties. Ever. Full stop.
3. Cookies
Our website uses cookies — small text files stored on your device — to make the site work properly, remember your session, and analyze how visitors use the site. We use cookies for:
- Essential functions: Keeping your cart and session active
- Analytics: Understanding which pages and tours are most popular (via Google Analytics)
- Payment processing: Secure checkout functionality
You can disable cookies in your browser settings at any time, though some parts of the site (like checkout) may not function properly without them.
4. Payment Processing
All payments are handled by trusted third-party processors. We do not store your credit card information on our servers. When you purchase a tour, your payment details go directly to the payment processor over a secure, encrypted connection.
5. Third-Party Services
We use a small number of trusted third-party services to run our website and deliver our tours. These may include:
- Google Analytics — for website traffic analysis
- WooCommerce / Stripe — for secure payment processing
- WordPress hosting provider — for website infrastructure
Each of these services has its own privacy policy. We encourage you to review them if you’d like more detail on how they handle data.
6. Data Security
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. That said, no website or internet transmission is 100% secure — we just want to be honest about that. If you ever have concerns, contact us right away.
7. Children’s Privacy
Our tours are family-friendly, but our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information through our site, please contact us and we’ll remove it promptly.
8. Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To exercise any of these rights, just reach out via our Contact Page and we’ll take care of it.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page. Continuing to use our website after any changes means you accept the updated policy.
10. Questions?
If you have any questions about how we handle your data — or just want to know more about our St. Augustine scavenger hunt tours — visit our Contact Page. We’re a small, friendly team and we actually read every message.